WHO WE ARE

Grupo Padrão is a company focused on the corporate public that develops a complete
set of market-leading events and high qualitiy information service products – media, contents, studies,researches and insights.

OUR PURPOSALS

  • Reconcilement of consumer relations .
  • Enable and qualify Brazilian Retail.
  • Stimulating the creation of an innovative environment.
  • To care about the health of our economic environment.

WE ARE DO:

We produce information with opinion, knowledge with usefulness
and Intelligence with strategy.

EVENTS


Unique expertise in the development and creation of market-leading corporate events

INFORMATION SERVICES


Produces, give meaning, analyzes, shares and spreads information and knowledge with the corporate market.

CALENDAR*

Our events are running during all the year. Feel comfortable to take a
look at our calendar and program yourself to
attend any event you want.

*Schedule subject to change.

  • January

    Notes - January 2017

    CONSUMIDOR MODERNO AWARD FOR EXCELLENCE IN CUSTOMER SERVICES - START OF REGISTRATIONS - Contact Center of the year category



    FAIRER COMPANIES - REGISTRATION OPEN



  • February

    STUDIES AND RESEARCHESCE - February 2017

    REMARKABLE COMPANIES 2017



    Best companies in self service

  • March

    EVENTS - MARCH (CONSUMER MONTH)2017

    March, 9, from 8:00 AM until 12:00 AM

    Remarkable Companies - 4th edition

    A meeting bringing together the main leaders of the most competitive companies in the country, in an authentic celebration of competence, talent and ability of achievement of the Brazilian executives. The 4th edition of Remarkable Companies 2017 recognizes the best evaluated companies on sum and weighting of surveys, studies and rankings published by Consumidor Moderno magazine over 2016. The meeting brings together main C-level executives of companies with best performance on branding, investment and value dimensions. The study reveals which companies are able to offer a balanced performance and a consistent result between different attributes and dimensions simultaneously

    Place: Renaissance Hotel, Al. Santos, 2233, Cerqueira Cesar, São Paulo, SP, Brazil.






    March, 29, Wednesday, from 9 AM to 5 PM.

    TECHNO BUSINESS - 2nd edition

    Developed by the knowledge area of Grupo Padrão, trends are mapped and topics directly developed by experts of first magnitude alongside a Board of Curators. The event is innovative, in workshop format, with intense exchange of experiences between participants, Top Level executives, for guests only. It is the main initiative in the market for that technology suppliers can understand how companies really hire, implement and use technologies. In this way, the event allows you to align the communication of suppliers in a consistent value proposition, able to impact directly the main business decision-makers of companies in Brazil. This year, the Techno Business shall have Innovation as central element, with two workshops addressing the following topics: 1. Artificial Intelligence (AI) and Internet of Things (Iot) – applications, methodologies, technologies and practices for use of AI in business and the real possibilities of the Internet of Things. 2. Change thinking and “e-commercization” – new trends that are pushing companies of all segments to create digital fronts of relationship and transactions with customers.

    Place: Amcham Business Center, Paz Street, 1.431, Chácara Santo Antonio, São Paulo, SP, Brazil.







    Notes - March 2017

    CONSUMIDOR MODERNO AWARD FOR EXCELLENCE IN CUSTOMER SERVICES - CLOSURE OF REGISTRATIONS - CONTACT CENTER OF THE YEAR



    BR WEEK AWARD (Brazilian Retail Week Award) - Open registrations



    03/08

    International Women's Day

    03/15 – Wednesday

    WHOW! INNOVATION FESTIVAL - #1 lot





    03/15

    WORLD CONSUMER´S RIGHT DAY AND CONSUMIDOR MODERNO´S BIRTHDAY



  • April

    Events - April 2017

    26-28, April - Wednesday, Thursday and Friday

    Dialogue Era - I BRAZILIAN SYMPOSIUM ON CONSUMER AFFAIR.

    It is the main forum for debates to be addressed transparently and openly the contemporary problems that impact the dynamics of consumer relations and the relationship between companies and customers in Brazil. This year, the Era do Diálogo (Dialogue Era) makes its traditional annual event with a new proposal. A 3 day event, in symposium format for about 250 attendees. It shall be attending by the leaders of Brazilian main companies, professionals of Procons (our customer defense public institution), Regulatory Agencies and authorities of the National Consumer Protection System to discuss and propose new ways of monitoring the evolution of consumers and increase the quality of services in the context of companies, obeying the harmony of principles and values, inside the corporations and even in the public institutions. Networking and immersive content, with more space and time for discussions, debates and conclusions in a different environment, specially prepared to provide greater interaction and enjoyment by attendees.

    Place: Royal Palm Plaza Hotel, Campinas, São Paulo, Brazil.







    STUDIES AND RESEARCH - April 2017

    BRAZILIAN LOVEBRANDS




    FAIRER COMPANIES




    MULTICOMMERCE/E-COMMERCE




    Notes - April 2017

    BR WEEK AWARD (Brazilian Retail Week Award) - End of registrations




    04/20 – Thursday

    Digital Book - TECHNO BUSINESS





  • May

    Events - May 2017

    May, 9, Tuesday, from 8h00 AM until 6 PM.

    BRAZIL IN RECOVERY - 2nd edition

    UAn innovative event, highlighted from the traditional common dryness to economic and financial topics. Recover Money has as cause: collaborate to create and develop a healthier economy, from the understanding of the mechanisms that influence governments, companies and consumers to get into debt and the strategic importance of asset recovery. Recover Money brings a different content and brings an innovative vision on the recovery issues, bringing together economists, experts and companies of the financial segment, as well as service providers of recovery. In addition, the event will bring managers responsible for credit recovery, billing and customer service in the retail, telecommunications, education, concessionaires and utilities to discuss the current economic scenario and perspectives, techniques of collection, management strategy of credit recovery and consumer rights in credit collection, as well as ways to build safer basis for the economy and the Brazilian market.

    Don't miss this event.

    Place: Fecomercio, Dr. Plïnio Barreto, 285 St., Bela Vista, São Paulo, SP, Brazil.







    May, 30, Wednesday, from 7PM until 11:00 PM

    Consumidor Moderno Award for Excellence in Customer Services

    Aims to identify and share best practices in customer services and recognize companies that focus on excellence in service and relationship with its customers and consumers. The gala ceremony is a black-tie celebration, with the presence of large companies and executives genuinely committed to making consumers the center of its business.

    This ceremony award is for special guests only.

    Place: Tom Brasil, Bragança Paulista, 1.281 St., Chácara Santo Antônio, São Paulo, SP, Brazil.







    Studies and researches

    NEW RH




    NOTES - May 2017

    Conarec Award - open registrations




    05/25 – Friday

    GREAT PLACE TO WORK GPTW NOVAREJO - end of registrations





  • June

    Events - June 2017

    June, 02, Friday, from 8AM until 12:00 PM

    Conclusions and trends of the CONSUMIDOR MODERNO AWARD FOR EXCELLENCE IN CUSTOMER SERVICES

    Place: Renaissance Hotel, Alameda Santos, 2.233 St., Cerqueira César, São Paulo, SP, Brazil.






    Date: June, 26, Monday, from 7PM until 12AM

    BR WEEK AWARD (Brazilian Retail Week Award)

    A special night to highlight the opening of the Brazilian Retail Week and crown the best retailers in the country.
    The BR Week Award is the main recognition to quality of management and performance of the Brazilian retail market. Designed and developed by the Centro de Inteligência Padrão (Padrão Intelligence Center) – CIP –, is the only market study that evaluates the performance of retailers, comparing them with benchmarks, creates a performance indicator, besides enabling the participation of all companies in the Brazilian retail sector. In relation to suppliers and business partners, considers the provision of appropriate services and products, in addition to the understanding of the needs and expectations of the retailers.

    This ceremony award is for special guests only.

    Place: Transamérica Hotel - Nações Unidas Av., 18.591, Santo Amaro, São Paulo, Sp, Brazil.







    Date: 27 and 28, June, 2017 - Tuesday and Wednesday, from 8 AM until 6 PM

    Brazilian Retail Week – BR Week

    The turning point: the retail in the experience era.
    The Brazilian Retail Week is the largest multisector meeting of retailers in the country. No other event brings together – in quantity, quality and importance – a largest number of leaders and high-level executives from the most vibrant segment of the domestic market. The most complete and relevant event for the Brazilian retail community. In 2017, the BR Week reaches the seventh edition consolidated as the most important event of the Brazilian retail sector, innovating, offering an extraordinary content, diversified, strategic and recognized by the value chain of the segment as an unparalleled space for networking, leads generation, prospecting and exchange of ideas.

    Schedule the 7th edition

    Place: Transamérica Hotel, Av Nações Unidas, 18.591 - Santo Amaro - São Paulo - SP – Brazil







    06/29 – Thursday – from 8PM until 6PM

    BR Week fast tracks






    STUDIES AND RESEARCHESCE

    THE MOST DEMOCRATIC BRANDS IN BRAZIL

    The capacity to communicate and dialogue with different targets and communities.





    Designed to the customer




    Notes - June 2017

    Conarec Award - end of registrations




    06/26

    BRAZILIAN NOVAREJO YEARBOOK





  • July

    EVENTS – JULY 2017

    07/25 TO 07/27 – TUESDAY, WEDNESDAY AND THURSDAY

    WHOW! INNOVATION FESTIVAL

    WHOW! Innovation Festival is an unprecedented initiative from Grupo Padrão to promote and spread, in various formats, the environment of innovation and collaboration in Brazilian companies. The event will be a milestone in the national market by bringing together, in a week, the broadest spectrum of insights, ideas and inspirations distributed by the city of São Paulo, in addition to several expert lecturers in innovation, creativity, design and strategy. The event represents a path to build a journey by Brazilian creative economy, exploring and discovering where innovation is made in São Paulo, Latin America's biggest metropolis and traditionally cited as one of the cities that most gives priority to creativity and great ideas in Brazil.

    Place: Cetip Theatre - Complexo Aché Cultural, Coropé St., 88, Pinheiros, São Paulo, SP, Brazil.









    STUDIES AND RESEARCH – JULY 2017

    THE MOST AWARE COMPANIES IN BRAZIL



  • August

    STUDIES AND RESEARCH – AUGUST 2017

    NOVAREJO BRAZILIAN RANKING

    A strong study based on the Brazilian economic scenario, with insights on the current situation of retail in Brazil and its trends, as well as perspectives of global retail, under the coordination of the Centro de Inteligência Padrão (Padrão Intelligence Center) – CIP, with had the excellence of the Serasa Experian and Insper (Busines School) partnerships. The Brazilian NOVAREJO Ranking brings a continuously enhanced methodology, a sample of companies also often expanded and a much more comprehensive and meticulous vision of the development of the retail sector. The release takes place always in August, in a relaxed celebration that brings together experts and leaders of Brazilian retail.




    MOST INNOVATIVE COMPANIES IN CUSTOMER SERVICES

  • September

    EVENTS - SEPTEMBER 2017

    09/11, Monday, 7 PM until 12 AM

    Conarec Award

    It is the only one in which companies driven to customer relationship emporwerment assess to each other in a collaborative process. The event brings together Top Level professionals in the consumer relations market with customers of Brazil, representing all the main companies investing in the quality of its services and their business partners.

    Place: Transamérica Hotel, Av Nações Unidas, 18.591 - Santo Amaro - São Paulo - SP - Brazil.









    09/12 and 09/13, Tuesday and Wednesday, from 8 AM to 6 PM

    CONAREC

    CONAREC is not only the largest customer relationship event worldwide. It is one pole of discussion, debates and generating knowledge on the main trends of the business from angles and points of view always unprecedented. Innovation, ideas, inspiration and everything that's going to direct the business decisions in the next few years are the basis of the content of an event that surpasses expectations year after year.

    Save the date to the exclusive and remarkable 15th edittion.

    Theme: WE ARE MILLENNIALS

    Place: Transamérica Hotel, Av Nações Unidas, 18.591 - Santo Amaro - São Paulo - SP - Brazil.









    STUDIES AND RESEARCH – SEPTEMBER 2017

    Customer Relationship masterview






    REMINDERS – SEPTERMBER 2017

    CONSUMIDOR MODERNO AWARD FOR EXCELLENCE IN CUSTOMER SERVICES – open registrations



    09/11, MONDAY

    BRAZILIAN YEARBOOK OF CUSTOMER RELATIONSHIP





    NOVAREJO´S BRITHDAY


  • October

    EVENTS – OCTOBER 2017

    Date: to be confirmed

    CONSUMIDOR MODERNO EXPERIENCE SUMMIT

    Every year, Grupo Padrão brings together a delegation of major executives – a Premium group, composed only by Top Level professionals - to participate exclusively in a custom event. The Experience Summit brings together then a group maximum of 110 people each year to travel together to a privileged place abroad. For five days, the professionals relate to each other, they know each other better, participate in dinners and other experiences, work, think and collaborate together during the unique workshops conducted in partnership with great global schools or consulting services. The content is always highly strategic based on case studies with different dynamics, roundtables and production of knowledge with great practical application.

    Place: to be confirmed






    STUDIES AND RESEARCH – OCTOBER 2017

    MOST ADDED VALUE (MAV)

    A management tool designed to evaluate the capacity that a company has to protect and enhance value – to different stakeholders – like customers, shareholders, supply chain, society and workers.




  • November

    EVENTS – NOVEMBER 2017

    11/22, Wednesday, 08:30 AM

    GREAT PLACE TO WORK GPTW NOVAREJO - 4th edition

    The event that recognizes retail companies with the best practices and initiatives in people management. It is the more qualified picture of potential and the talents that contribute to the growth of the Brazilian retail sector. The celebration, which brings together retailers from all industry segments and in all regions of the country, is a perfect opportunity to generate leads in a friendly environment.

    Adress: to be confirmed






    STUDIES AND RESEARCH NOVEMBER 2017

    Brazilian Customer Service Scenario






    REMINDERS - Novembro 2017

    BRAZILIAN CUSTOMER SERVICES GUIDEBOOK

    A digital environment that shows every touch and contact points – phone, e-mail, chat, ombudsman, site, social media – from thousands of companies placed in more than 50 different segments




  • December

    EVENTS - DECEMBER 2017

    14/12, THURSDAY, 8 AM until 12 AM

    COMPANIES THAT MOST RESPECT CONSUMERS

    Award ceremony of the ‘COMPANIES THAT MOST RESPECT CONSUMERS’ Award in Brazil 2016, conducted by Consumidor Moderno magazine since 2003. This study is very relevant for being the only in Brazilian market built from the assessment of attributes and comments directly collected from thousands of consumers, due to the various interactions with the several companies throughout the year. The degree of relevance of this research lies in the assessment of the concept of respect, understood in an overview of recent contacts between companies and consumers.

    Place: Renaissance Hotel – Al. Santos, 2233, Cerqueira Cesar, São Paulo, SP, Brazil.






  • January

    Notes - January 2017

    CONSUMIDOR MODERNO AWARD FOR EXCELLENCE IN CUSTOMER SERVICES - START OF REGISTRATIONS - Contact Center of the year category



    FAIRER COMPANIES - REGISTRATION OPEN



  • February

    STUDIES AND RESEARCHESCE - February 2017

    REMARKABLE COMPANIES 2017



    Best companies in self service

  • March

    EVENTS - MARCH (CONSUMER MONTH)2017

    March, 9, from 8:00 AM until 12:00 AM

    Remarkable Companies - 4th edition

    A meeting bringing together the main leaders of the most competitive companies in the country, in an authentic celebration of competence, talent and ability of achievement of the Brazilian executives. The 4th edition of Remarkable Companies 2017 recognizes the best evaluated companies on sum and weighting of surveys, studies and rankings published by Consumidor Moderno magazine over 2016. The meeting brings together main C-level executives of companies with best performance on branding, investment and value dimensions. The study reveals which companies are able to offer a balanced performance and a consistent result between different attributes and dimensions simultaneously

    Place: Renaissance Hotel, Al. Santos, 2233, Cerqueira Cesar, São Paulo, SP, Brazil.






    March, 29, Wednesday, from 9 AM to 5 PM.

    TECHNO BUSINESS - 2nd edition

    Developed by the knowledge area of Grupo Padrão, trends are mapped and topics directly developed by experts of first magnitude alongside a Board of Curators. The event is innovative, in workshop format, with intense exchange of experiences between participants, Top Level executives, for guests only. It is the main initiative in the market for that technology suppliers can understand how companies really hire, implement and use technologies. In this way, the event allows you to align the communication of suppliers in a consistent value proposition, able to impact directly the main business decision-makers of companies in Brazil. This year, the Techno Business shall have Innovation as central element, with two workshops addressing the following topics: 1. Artificial Intelligence (AI) and Internet of Things (Iot) – applications, methodologies, technologies and practices for use of AI in business and the real possibilities of the Internet of Things. 2. Change thinking and “e-commercization” – new trends that are pushing companies of all segments to create digital fronts of relationship and transactions with customers.

    Place: Amcham Business Center, Paz Street, 1.431, Chácara Santo Antonio, São Paulo, SP, Brazil.







    Notes - March 2017

    CONSUMIDOR MODERNO AWARD FOR EXCELLENCE IN CUSTOMER SERVICES - CLOSURE OF REGISTRATIONS - CONTACT CENTER OF THE YEAR



    BR WEEK AWARD (Brazilian Retail Week Award) - Open registrations



    03/08

    International Women's Day

    03/15 – Wednesday

    WHOW! INNOVATION FESTIVAL - #1 lot





    03/15

    WORLD CONSUMER´S RIGHT DAY AND CONSUMIDOR MODERNO´S BIRTHDAY



  • April

    Events - April 2017

    26-28, April - Wednesday, Thursday and Friday

    Dialogue Era - I BRAZILIAN SYMPOSIUM ON CONSUMER AFFAIR.

    It is the main forum for debates to be addressed transparently and openly the contemporary problems that impact the dynamics of consumer relations and the relationship between companies and customers in Brazil. This year, the Era do Diálogo (Dialogue Era) makes its traditional annual event with a new proposal. A 3 day event, in symposium format for about 250 attendees. It shall be attending by the leaders of Brazilian main companies, professionals of Procons (our customer defense public institution), Regulatory Agencies and authorities of the National Consumer Protection System to discuss and propose new ways of monitoring the evolution of consumers and increase the quality of services in the context of companies, obeying the harmony of principles and values, inside the corporations and even in the public institutions. Networking and immersive content, with more space and time for discussions, debates and conclusions in a different environment, specially prepared to provide greater interaction and enjoyment by attendees.

    Place: Royal Palm Plaza Hotel, Campinas, São Paulo, Brazil.







    STUDIES AND RESEARCH - April 2017

    BRAZILIAN LOVEBRANDS




    FAIRER COMPANIES




    MULTICOMMERCE/E-COMMERCE




    Notes - April 2017

    BR WEEK AWARD (Brazilian Retail Week Award) - End of registrations




    04/20 – Thursday

    Digital Book - TECHNO BUSINESS





  • May

    Events - May 2017

    May, 9, Tuesday, from 8h00 AM until 6 PM.

    BRAZIL IN RECOVERY - 2nd edition

    UAn innovative event, highlighted from the traditional common dryness to economic and financial topics. Recover Money has as cause: collaborate to create and develop a healthier economy, from the understanding of the mechanisms that influence governments, companies and consumers to get into debt and the strategic importance of asset recovery. Recover Money brings a different content and brings an innovative vision on the recovery issues, bringing together economists, experts and companies of the financial segment, as well as service providers of recovery. In addition, the event will bring managers responsible for credit recovery, billing and customer service in the retail, telecommunications, education, concessionaires and utilities to discuss the current economic scenario and perspectives, techniques of collection, management strategy of credit recovery and consumer rights in credit collection, as well as ways to build safer basis for the economy and the Brazilian market.

    Don't miss this event.

    Place: Fecomercio, Dr. Plïnio Barreto, 285 St., Bela Vista, São Paulo, SP, Brazil.







    May, 30, Wednesday, from 7PM until 11:00 PM

    Consumidor Moderno Award for Excellence in Customer Services

    Aims to identify and share best practices in customer services and recognize companies that focus on excellence in service and relationship with its customers and consumers. The gala ceremony is a black-tie celebration, with the presence of large companies and executives genuinely committed to making consumers the center of its business.

    This ceremony award is for special guests only.

    Place: Tom Brasil, Bragança Paulista, 1.281 St., Chácara Santo Antônio, São Paulo, SP, Brazil.







    Studies and researches

    NEW RH




    NOTES - May 2017

    Conarec Award - open registrations




    05/25 – Friday

    GREAT PLACE TO WORK GPTW NOVAREJO - end of registrations





  • June

    Events - June 2017

    June, 02, Friday, from 8AM until 12:00 PM

    Conclusions and trends of the CONSUMIDOR MODERNO AWARD FOR EXCELLENCE IN CUSTOMER SERVICES

    Place: Renaissance Hotel, Alameda Santos, 2.233 St., Cerqueira César, São Paulo, SP, Brazil.






    Date: June, 26, Monday, from 7PM until 12AM

    BR WEEK AWARD (Brazilian Retail Week Award)

    A special night to highlight the opening of the Brazilian Retail Week and crown the best retailers in the country.
    The BR Week Award is the main recognition to quality of management and performance of the Brazilian retail market. Designed and developed by the Centro de Inteligência Padrão (Padrão Intelligence Center) – CIP –, is the only market study that evaluates the performance of retailers, comparing them with benchmarks, creates a performance indicator, besides enabling the participation of all companies in the Brazilian retail sector. In relation to suppliers and business partners, considers the provision of appropriate services and products, in addition to the understanding of the needs and expectations of the retailers.

    This ceremony award is for special guests only.

    Place: Transamérica Hotel - Nações Unidas Av., 18.591, Santo Amaro, São Paulo, Sp, Brazil.







    Date: 27 and 28, June, 2017 - Tuesday and Wednesday, from 8 AM until 6 PM

    Brazilian Retail Week – BR Week

    The turning point: the retail in the experience era.
    The Brazilian Retail Week is the largest multisector meeting of retailers in the country. No other event brings together – in quantity, quality and importance – a largest number of leaders and high-level executives from the most vibrant segment of the domestic market. The most complete and relevant event for the Brazilian retail community. In 2017, the BR Week reaches the seventh edition consolidated as the most important event of the Brazilian retail sector, innovating, offering an extraordinary content, diversified, strategic and recognized by the value chain of the segment as an unparalleled space for networking, leads generation, prospecting and exchange of ideas.

    Schedule the 7th edition

    Place: Transamérica Hotel, Av Nações Unidas, 18.591 - Santo Amaro - São Paulo - SP – Brazil







    06/29 – Thursday – from 8PM until 6PM

    BR Week fast tracks






    STUDIES AND RESEARCHESCE

    THE MOST DEMOCRATIC BRANDS IN BRAZIL

    The capacity to communicate and dialogue with different targets and communities.





    Designed to the customer




    Notes - June 2017

    Conarec Award - end of registrations




    06/26

    BRAZILIAN NOVAREJO YEARBOOK





  • July

    EVENTS – JULY 2017

    07/25 TO 07/27 – TUESDAY, WEDNESDAY AND THURSDAY

    WHOW! INNOVATION FESTIVAL

    WHOW! Innovation Festival is an unprecedented initiative from Grupo Padrão to promote and spread, in various formats, the environment of innovation and collaboration in Brazilian companies. The event will be a milestone in the national market by bringing together, in a week, the broadest spectrum of insights, ideas and inspirations distributed by the city of São Paulo, in addition to several expert lecturers in innovation, creativity, design and strategy. The event represents a path to build a journey by Brazilian creative economy, exploring and discovering where innovation is made in São Paulo, Latin America's biggest metropolis and traditionally cited as one of the cities that most gives priority to creativity and great ideas in Brazil.

    Place: Cetip Theatre - Complexo Aché Cultural, Coropé St., 88, Pinheiros, São Paulo, SP, Brazil.









    STUDIES AND RESEARCH – JULY 2017

    THE MOST AWARE COMPANIES IN BRAZIL



  • August

    STUDIES AND RESEARCH – AUGUST 2017

    NOVAREJO BRAZILIAN RANKING

    A strong study based on the Brazilian economic scenario, with insights on the current situation of retail in Brazil and its trends, as well as perspectives of global retail, under the coordination of the Centro de Inteligência Padrão (Padrão Intelligence Center) – CIP, with had the excellence of the Serasa Experian and Insper (Busines School) partnerships. The Brazilian NOVAREJO Ranking brings a continuously enhanced methodology, a sample of companies also often expanded and a much more comprehensive and meticulous vision of the development of the retail sector. The release takes place always in August, in a relaxed celebration that brings together experts and leaders of Brazilian retail.




    MOST INNOVATIVE COMPANIES IN CUSTOMER SERVICES

  • September

    EVENTS - SEPTEMBER 2017

    09/11, Monday, 7 PM until 12 AM

    Conarec Award

    It is the only one in which companies driven to customer relationship emporwerment assess to each other in a collaborative process. The event brings together Top Level professionals in the consumer relations market with customers of Brazil, representing all the main companies investing in the quality of its services and their business partners.

    Place: Transamérica Hotel, Av Nações Unidas, 18.591 - Santo Amaro - São Paulo - SP - Brazil.









    09/12 and 09/13, Tuesday and Wednesday, from 8 AM to 6 PM

    CONAREC

    CONAREC is not only the largest customer relationship event worldwide. It is one pole of discussion, debates and generating knowledge on the main trends of the business from angles and points of view always unprecedented. Innovation, ideas, inspiration and everything that's going to direct the business decisions in the next few years are the basis of the content of an event that surpasses expectations year after year.

    Save the date to the exclusive and remarkable 15th edittion.

    Theme: WE ARE MILLENNIALS

    Place: Transamérica Hotel, Av Nações Unidas, 18.591 - Santo Amaro - São Paulo - SP - Brazil.









    STUDIES AND RESEARCH – SEPTEMBER 2017

    Customer Relationship masterview






    REMINDERS – SEPTERMBER 2017

    CONSUMIDOR MODERNO AWARD FOR EXCELLENCE IN CUSTOMER SERVICES – open registrations



    09/11, MONDAY

    BRAZILIAN YEARBOOK OF CUSTOMER RELATIONSHIP





    NOVAREJO´S BRITHDAY


  • October

    EVENTS – OCTOBER 2017

    Date: to be confirmed

    CONSUMIDOR MODERNO EXPERIENCE SUMMIT

    Every year, Grupo Padrão brings together a delegation of major executives – a Premium group, composed only by Top Level professionals - to participate exclusively in a custom event. The Experience Summit brings together then a group maximum of 110 people each year to travel together to a privileged place abroad. For five days, the professionals relate to each other, they know each other better, participate in dinners and other experiences, work, think and collaborate together during the unique workshops conducted in partnership with great global schools or consulting services. The content is always highly strategic based on case studies with different dynamics, roundtables and production of knowledge with great practical application.

    Place: to be confirmed






    STUDIES AND RESEARCH – OCTOBER 2017

    MOST ADDED VALUE (MAV)

    A management tool designed to evaluate the capacity that a company has to protect and enhance value – to different stakeholders – like customers, shareholders, supply chain, society and workers.




  • November

    EVENTS – NOVEMBER 2017

    11/22, Wednesday, 08:30 AM

    GREAT PLACE TO WORK GPTW NOVAREJO - 4th edition

    The event that recognizes retail companies with the best practices and initiatives in people management. It is the more qualified picture of potential and the talents that contribute to the growth of the Brazilian retail sector. The celebration, which brings together retailers from all industry segments and in all regions of the country, is a perfect opportunity to generate leads in a friendly environment.

    Adress: to be confirmed






    STUDIES AND RESEARCH NOVEMBER 2017

    Brazilian Customer Service Scenario






    REMINDERS - Novembro 2017

    BRAZILIAN CUSTOMER SERVICES GUIDEBOOK

    A digital environment that shows every touch and contact points – phone, e-mail, chat, ombudsman, site, social media – from thousands of companies placed in more than 50 different segments




  • December

    EVENTS - DECEMBER 2017

    14/12, THURSDAY, 8 AM until 12 AM

    COMPANIES THAT MOST RESPECT CONSUMERS

    Award ceremony of the ‘COMPANIES THAT MOST RESPECT CONSUMERS’ Award in Brazil 2016, conducted by Consumidor Moderno magazine since 2003. This study is very relevant for being the only in Brazilian market built from the assessment of attributes and comments directly collected from thousands of consumers, due to the various interactions with the several companies throughout the year. The degree of relevance of this research lies in the assessment of the concept of respect, understood in an overview of recent contacts between companies and consumers.

    Place: Renaissance Hotel – Al. Santos, 2233, Cerqueira Cesar, São Paulo, SP, Brazil.