WHO WE ARE

Grupo Padrão is a company focused on the corporate public that develops a complete
set of market-leading events and high qualitiy information service products – media, contents, studies,researches and insights.

OUR PURPOSALS

  • Reconcilement of consumer relations .
  • Enable and qualify Brazilian Retail.
  • Stimulating the creation of an innovative environment.
  • To care about the health of our economic environment.

WE ARE DO:

We produce information with opinion, knowledge with usefulness
and Intelligence with strategy.

EVENTS


Unique expertise in the development and creation of market-leading corporate events

INFORMATION SERVICES


Produces, give meaning, analyzes, shares and spreads information and knowledge with the corporate market.

CALENDAR*

Our events are running during all the year. Feel comfortable to take a
look at our calendar and program yourself to
attend any event you want.

*Schedule subject to change.

  • January

    Reminders - January 2018

    Consumidor Moderno Awards – Beginning of Registrations - Contact Center of the Year



    Cool Companies - Beginning of Registrations



    WHOW! INNOVATION FESTIVAL – BEGINNING OF SALES (1st LOT)



    BR WEEK PRIZE – BEGINNING OF REGISTRATIONS – January 29

  • February

    Events - February 2018

    February 23, as of 08:30 am.

    Remarkable Companies

    The authentic celebration of competence, talent and achievement capacity of Brazilian executives. A recognition to the companies of better evaluation in the sum and balance of research, studies and rankings, published by the magazine Consumidor Moderno throughout 2017.

    A closed event, only for guests.

    Place: Hotel Renaissance – Alameda Santos, 2.233 – Cerqueira César – São Paulo – SP





    Studies and Research – February 2018

    Remarkable Companies



    DIGITAL TRANSFORMATION – STUDY BY SECTORS – SPECIAL MODERN CONSUMER




  • March

    Reminders - Março 2018

    Consumidor Moderno Prize of Excellence in Customer Services – Closing of Registrations - Contact Center of the Year



    March 8

    INTERNATIONAL WOMAN'S DAY

    March 15

    Consumer’s Day and Anniversary of Consumidor Moderno

  • April

    Events - April 2018

    April 25 to 27 – Wednesday, Thursday and Friday

    AThe AGE OF DIALOGUE 2017 - BRAZILIAN SYMPOSIUM OF CONSUMER’S DEFENSE

    A Symposium dedicated to foster a pact in problem-solving, turned towards conditioning the settlement of consumers’ demands in the scope of SACs (Call Centers) The event will also make a reflection concerning the revision of the Decree of the SACs. A forum of inestimable value so that the companies develop their customer management strategies in a more assertive way in face of new competitive vectors

    Place: Hotel Royal Palm Plaza - Av. Royal Palm Plaza, 277 - Jd. Califórnia - Campinas - SP







    Studies and Research - April 2018

    Cool Companies

    THE THIRD EDITION OF THE STUDY THAT DEMONSTRATES WHICH COMPANIES ARE EFFECTIVELY IN SYNCHRONY WITH THE CREATION OF POLICIES AND MECHANISMS OF MEDIATION OF CONFLICTS WITH THEIR CUSTOMERS. ACCOMPLISHMENT OF THE CENTRO DE INTELIGÊNCIA PADRÃO - CIP.




    NOVAREJO - SPECIAL - MULTICOMMERCE/E-COMMERCE

    A NEW ROUND OF THE STUDY OF DOM STRATEGY PARTNERS THAT MAPS THE DEVELOPMENT OF THE MULTICHANNEL RETAIL IN THE COUNTRY.




    E-BOOK SXSW 2018

    A SPECIAL WITH ARTICLES, CONCEPTS, INSIGHTS AND OPINION ON SXSW 2018. THE MOST COMPLETE AND CONSISTENT VISION OF ONE OF THE MOST IMPORTANT AND INFLUENTIAL IN THE WORLD. LAUNCHING ON April 27.





    Reminders - April 2018

    CONAREC PRIZE - BEGINNING OF THE REGISTRATIONS



  • May

    Events - May 2018

    May 15 - Tuesday

    TECHNO BUSINESS – 2nd EDITION

    The main initiative of the market so that the technology companies can elaborate a proposal of consistent value. The one-day event brings the mapping of trends and themes developed by experts, together with a council of trustees. Come and understand better how to incorporate the new technologies to the reality of your company and the power of machine learning, from AI, to remodel tasks, processes and productivity.

    Coordination: CEACOM of the Universidade de São Paulo [University of São Paulo] and Universidade Nova Lisboa* with the guardianship of the Area of knowledge of the Grupo Padrão.

    Place: Amcham Business Center - R. da Paz, 1.431 - Chácara Santo Antônio - SP - São Paulo






    May 29 - Tuesday from 07:00 pm to 11:00 pm

    Consumidor Moderno Awards – 19th edition

    The most important recognition of the customer service and call center in Brazil. It has as objective to identify and disseminate the best practices in services to the customer and recognize the companies that privilege excellence in customer service at the most different contact points.

    A closed event, only for guests.

    Place: Tom Brasil - Rua Bragança Paulista, 1.281, Chácara Santo Antônio, São Paulo/SP.





    Studies and Research - May 2018

    CONSUMIDOR MODERNO PRIZE OF EXCELLENCE IN CUSTOMER SERVICES:

    The most complete study on the quality of the customer service in Brazil. New categories, new insights.





    Reminders - May 2018

    Date: May 31 - Friday

    BETTER COMPANIES TO WORK GPTW NOVAREJO - CLOSING OF THE REGISTRATIONS



  • June

    Events - June 2018

    June 5 - Tuesday from 08:30 am to 12:00 pm.

    Meeting Conclusions and Trends Consumidor Moderno Prize

    Place: Hotel Renaissance – Alameda Santos, 2.233 – Cerqueira César – São Paulo – SP



    June 11 - Monday from 07:00 pm to 11:00 pm

    BR WEEK Awards

    A special night that marks the opening of the Brazilian Retail Week and crowns the best retailers in the country. A recognition to the retail operations that provide the best consumer’s experience in the country. The study is carried out by Centro de Inteligência Padrão, as of questionnaires answered by the main retail companies in the country, and subsequent evaluation of the criteria of consumers’ experience, in contribution with MindMiners.

    A closed event, only for guests

    Place: Hotel Transamérica - Avenida das Nações Unidas, 18.591 – Santo Amaro - São Paulo – SP




    June 12 and 13 – Tuesday and Wednesday from 8:30 am to 06:00 pm

    BR WEEK – THE UNBEATABLE RETAIL: RELATIONAL, SENSORIAL AND DIGITAL.

    The largest congress of retailers in the country. The only one with 100% of content approval. The Brazilian Retail Week is the event that gathers the most diverse leaderships in the sector and acts as a defending forum of the valuation of the Brazilian retailer. A democratic space that embraces, for two days, all the segments, the chain of value and the retail executives to share great ideas, innovations and different concepts.

    Place: Hotel Transamérica - Avenida das Nações Unidas, 18.591 – Santo Amaro - São Paulo – SP






    June 14 - Thursday – Technical Visits

    Technical Visits BR WEEK




    Studies and Research - June 2018

    THE NEW SHOPPER

    WHO IS THE CONSUMER THAT EMERGES OUT OF THE CRISIS, HIS HABITS, ASPIRATIONS, EXPECTATIONS, DESIRES.




    EXPERIENCE OF THE CUSTOMER IN THE RETAIL

    THE DETAILING OF THE STUDY THAT GUIDES PRÊMIO BR WEEK





    Reminders - June 2018

    CONAREC Awards - Closing of the registrations



  • July

    Events - July 2018

    July 24 to 26 – Tuesday, Wednesday and Thursday From 9:00 am to 9:00 pm

    WHOW! INNOVATION FESTIVAL – 2nd edition

    WHOW! Innovation Festival is an unheard of initiative of Grupo Padrão to foster and disseminate, in several formats, the environment of innovation and contribution in the Brazilian companies. The event will bring great new innovations in 2018, with new content formats, including mentorship, dynamics, workshops and the widest specter of insights and ideas and inspirations distributed throughout the city of São Paulo, in more than 200 offers of Creative Visits, hundreds of lecturers, among leaderships of companies, startups, scaleups, specialists in innovation, creativity, design and strategy.

    Whow! is more than a creative and inspired journey throughout the city of São Paulo. It is the meeting of several touchpoints that make up an authentic innovation ecosystem

    Place: Teatro Cetip - Complexo Aché Cultural - Rua Coropé, 88 - Pinheiros - São Paulo – SP









    Studies and Research - July 2018

    THE MOST INNOVATIVE COMPANIES OF BRAZIL

    A study led by the DOM Strategy Partners with the guardianship of the area of knowledge of Grupo Padrão that will disclose which are the most innovative companies of the country, from 3 pillars - incremental and disruptive innovation, innovation perceived by the customer and innovation applied to management.




  • August

    Events - August 2018

    LAUNCHING RANKING BRAZILIAN NOVAREJO

    A meeting of leaderships of the retail, specialists and opinion-makers to reverberate the most complete data set and analyses of our retail







    Studies and Research – August 2018

    Ranking Brazilian NOVAREJO

    The most complete and analytical of the national retail. A rigorous and complete piece of work carried out under the technical coordination of the Centro de Inteligência Padrão - CIP - in partnership with the Serasa Experian and Insper.

    GTransforming Generation II - The new generations are rewriting the way to live - consuming, relating, voting, investing, acquiring, dreaming, traveling, understanding. How to deal with a mindset that guides consumers who search maturity without wanting to suffer adulthood pains?




    Young Transformers II

    One special clipping focused on the behavior of the after-consumer and a new vision of the world, of society, market, consumption and behavior.




  • September

    Events - September 2018

    September 3 - Monday from 07:00 pm to 11:00 pm

    CONAREC Awards

    CONAREC Awards is the most important recognition to the best operations of contact center, its contracting companies, technology suppliers and professionals of the sector in the country, and occurs at the time of the event that marks the opening of CONAREC, the biggest event of relationship with customers of the world. In 2018, the prize comes to its 5th edition with a great innovation: the evaluation of customers’ journeys from companies of several segments.

    A closed event, only for guests.

    Place: Hotel Transamérica - Avenida das Nações Unidas, 18.591 – Santo Amaro - São Paulo – SP







    September 4 and 5 - Tuesday and Wednesday from 8:30 am to 06:00 pm

    CONAREC

    The event for executives and leaderships that search innovation, ideas and inspiration to improve their relationship with customers. The National Congress of the Company-Customer Relations is the greatest and most important event of relationship with customers in the world. It comprises two days of discussions, debates and generation of knowledge on the main trends of the corporate world from unheard of points of view.

    Theme: Unmasking the After-consumer: the inevitable transformation

    Place: Hotel Transamérica - Avenida das Nações Unidas, 18.591 – Santo Amaro - São Paulo – SP









    Studies and Research – September 2018

    The Sector of Relationship in Perspective






    Reminders - September 2018

    September 3 - MONDAY

    Consumidor Moderno Prize of Excellence in Customer Services 2018 – Beginning of Registrations



    September 11 - Monday

    Brazilian Yearbook of Relationship with Customers 2017



    Anniversary NOVAREJO - 10 years


  • October

    Events - October 2018

    Date: October 13 to 17, 2018 - Friday to Thursday

    Consumidor Moderno Experience Summit – 7th edition

    Every year, Grupo Padrão gathers a delegation of distinguished executives to participate of this exclusive and personalized event, carried out in a privileged place abroad. During five days, the professionals participate of intense networking, moments of informality and exclusive workshops, carried out in partnership with great schools and local consultants.

    A closed event, only for guests.

    Place: Madrid - Spain






    Studies and Research – October 2018

    More Value Produced - Reputation Index - Performance Index



  • November

    Events - November 2018

    Date: to be defined

    Best Companies To Work GPTW NOVAREJO – 5th edition

    The annual recognition of NOVAREJO platform in partnership with the Great Place to Work® that recognizes the companies that really value their employees and promote an excellent work environment.

    Place: to be defined






    Studies and Research – November 2018

    SCENARIO OF SACS IN BRAZIL

    A mapping of the quality of consumers’ services in Brazil, with analyses in the several channels, evolution history and comments of the companies.







    Reminders - November 2018

    Brazilian SAC Guide

    The only publication in the market that gathers all the contact points of thousands of companies of more than 50 segments including telephone, email, chats, ombudsman, sites and social media - (Edition 2019 - circulation along with the November edition of magazine Consumidor Moderno). And a digital environment that gathers all the contact points and interaction with the consumers.




  • December

    Events - December 2018

    December 12 – Wednesday, from 08:30 am to 12:00 pm

    Companies that are mostly respectful to the consumer

    The only study in the Brazilian market that assesses the evolution of the respect that companies devote to their consumers. An initiative that, since 2003, highlights the importance of the variable “respect” for the consumers. The study includes the evaluation of attributes and comments collected from thousands of consumers, by means of interactions kept with the companies involved, throughout the year. This year, the study promises to bring new attributes that make up the respect perception.
    A closed event, only for guests.

    Place: Hotel Renaissance – Alameda Santos, 2.233 – Cerqueira César – São Paulo – SP




  • January

    Reminders - January 2018

    Consumidor Moderno Awards – Beginning of Registrations - Contact Center of the Year



    Cool Companies - Beginning of Registrations



    WHOW! INNOVATION FESTIVAL – BEGINNING OF SALES (1st LOT)



    BR WEEK PRIZE – BEGINNING OF REGISTRATIONS – January 29

  • February

    Events - February 2018

    February 23, as of 08:30 am.

    Remarkable Companies

    The authentic celebration of competence, talent and achievement capacity of Brazilian executives. A recognition to the companies of better evaluation in the sum and balance of research, studies and rankings, published by the magazine Consumidor Moderno throughout 2017.

    A closed event, only for guests.

    Place: Hotel Renaissance – Alameda Santos, 2.233 – Cerqueira César – São Paulo – SP





    Studies and Research – February 2018

    Remarkable Companies



    DIGITAL TRANSFORMATION – STUDY BY SECTORS – SPECIAL MODERN CONSUMER




  • March

    Reminders - Março 2018

    Consumidor Moderno Prize of Excellence in Customer Services – Closing of Registrations - Contact Center of the Year



    March 8

    INTERNATIONAL WOMAN'S DAY

    March 15

    Consumer’s Day and Anniversary of Consumidor Moderno

  • April

    Events - April 2018

    April 25 to 27 – Wednesday, Thursday and Friday

    AThe AGE OF DIALOGUE 2017 - BRAZILIAN SYMPOSIUM OF CONSUMER’S DEFENSE

    A Symposium dedicated to foster a pact in problem-solving, turned towards conditioning the settlement of consumers’ demands in the scope of SACs (Call Centers) The event will also make a reflection concerning the revision of the Decree of the SACs. A forum of inestimable value so that the companies develop their customer management strategies in a more assertive way in face of new competitive vectors

    Place: Hotel Royal Palm Plaza - Av. Royal Palm Plaza, 277 - Jd. Califórnia - Campinas - SP







    Studies and Research - April 2018

    Cool Companies

    THE THIRD EDITION OF THE STUDY THAT DEMONSTRATES WHICH COMPANIES ARE EFFECTIVELY IN SYNCHRONY WITH THE CREATION OF POLICIES AND MECHANISMS OF MEDIATION OF CONFLICTS WITH THEIR CUSTOMERS. ACCOMPLISHMENT OF THE CENTRO DE INTELIGÊNCIA PADRÃO - CIP.




    NOVAREJO - SPECIAL - MULTICOMMERCE/E-COMMERCE

    A NEW ROUND OF THE STUDY OF DOM STRATEGY PARTNERS THAT MAPS THE DEVELOPMENT OF THE MULTICHANNEL RETAIL IN THE COUNTRY.




    E-BOOK SXSW 2018

    A SPECIAL WITH ARTICLES, CONCEPTS, INSIGHTS AND OPINION ON SXSW 2018. THE MOST COMPLETE AND CONSISTENT VISION OF ONE OF THE MOST IMPORTANT AND INFLUENTIAL IN THE WORLD. LAUNCHING ON April 27.





    Reminders - April 2018

    CONAREC PRIZE - BEGINNING OF THE REGISTRATIONS



  • May

    Events - May 2018

    May 15 - Tuesday

    TECHNO BUSINESS – 2nd EDITION

    The main initiative of the market so that the technology companies can elaborate a proposal of consistent value. The one-day event brings the mapping of trends and themes developed by experts, together with a council of trustees. Come and understand better how to incorporate the new technologies to the reality of your company and the power of machine learning, from AI, to remodel tasks, processes and productivity.

    Coordination: CEACOM of the Universidade de São Paulo [University of São Paulo] and Universidade Nova Lisboa* with the guardianship of the Area of knowledge of the Grupo Padrão.

    Place: Amcham Business Center - R. da Paz, 1.431 - Chácara Santo Antônio - SP - São Paulo






    May 29 - Tuesday from 07:00 pm to 11:00 pm

    Consumidor Moderno Awards – 19th edition

    The most important recognition of the customer service and call center in Brazil. It has as objective to identify and disseminate the best practices in services to the customer and recognize the companies that privilege excellence in customer service at the most different contact points.

    A closed event, only for guests.

    Place: Tom Brasil - Rua Bragança Paulista, 1.281, Chácara Santo Antônio, São Paulo/SP.





    Studies and Research - May 2018

    CONSUMIDOR MODERNO PRIZE OF EXCELLENCE IN CUSTOMER SERVICES:

    The most complete study on the quality of the customer service in Brazil. New categories, new insights.





    Reminders - May 2018

    Date: May 31 - Friday

    BETTER COMPANIES TO WORK GPTW NOVAREJO - CLOSING OF THE REGISTRATIONS



  • June

    Events - June 2018

    June 5 - Tuesday from 08:30 am to 12:00 pm.

    Meeting Conclusions and Trends Consumidor Moderno Prize

    Place: Hotel Renaissance – Alameda Santos, 2.233 – Cerqueira César – São Paulo – SP



    June 11 - Monday from 07:00 pm to 11:00 pm

    BR WEEK Awards

    A special night that marks the opening of the Brazilian Retail Week and crowns the best retailers in the country. A recognition to the retail operations that provide the best consumer’s experience in the country. The study is carried out by Centro de Inteligência Padrão, as of questionnaires answered by the main retail companies in the country, and subsequent evaluation of the criteria of consumers’ experience, in contribution with MindMiners.

    A closed event, only for guests

    Place: Hotel Transamérica - Avenida das Nações Unidas, 18.591 – Santo Amaro - São Paulo – SP




    June 12 and 13 – Tuesday and Wednesday from 8:30 am to 06:00 pm

    BR WEEK – THE UNBEATABLE RETAIL: RELATIONAL, SENSORIAL AND DIGITAL.

    The largest congress of retailers in the country. The only one with 100% of content approval. The Brazilian Retail Week is the event that gathers the most diverse leaderships in the sector and acts as a defending forum of the valuation of the Brazilian retailer. A democratic space that embraces, for two days, all the segments, the chain of value and the retail executives to share great ideas, innovations and different concepts.

    Place: Hotel Transamérica - Avenida das Nações Unidas, 18.591 – Santo Amaro - São Paulo – SP






    June 14 - Thursday – Technical Visits

    Technical Visits BR WEEK




    Studies and Research - June 2018

    THE NEW SHOPPER

    WHO IS THE CONSUMER THAT EMERGES OUT OF THE CRISIS, HIS HABITS, ASPIRATIONS, EXPECTATIONS, DESIRES.




    EXPERIENCE OF THE CUSTOMER IN THE RETAIL

    THE DETAILING OF THE STUDY THAT GUIDES PRÊMIO BR WEEK





    Reminders - June 2018

    CONAREC Awards - Closing of the registrations



  • July

    Events - July 2018

    July 24 to 26 – Tuesday, Wednesday and Thursday From 9:00 am to 9:00 pm

    WHOW! INNOVATION FESTIVAL – 2nd edition

    WHOW! Innovation Festival is an unheard of initiative of Grupo Padrão to foster and disseminate, in several formats, the environment of innovation and contribution in the Brazilian companies. The event will bring great new innovations in 2018, with new content formats, including mentorship, dynamics, workshops and the widest specter of insights and ideas and inspirations distributed throughout the city of São Paulo, in more than 200 offers of Creative Visits, hundreds of lecturers, among leaderships of companies, startups, scaleups, specialists in innovation, creativity, design and strategy.

    Whow! is more than a creative and inspired journey throughout the city of São Paulo. It is the meeting of several touchpoints that make up an authentic innovation ecosystem

    Place: Teatro Cetip - Complexo Aché Cultural - Rua Coropé, 88 - Pinheiros - São Paulo – SP









    Studies and Research - July 2018

    THE MOST INNOVATIVE COMPANIES OF BRAZIL

    A study led by the DOM Strategy Partners with the guardianship of the area of knowledge of Grupo Padrão that will disclose which are the most innovative companies of the country, from 3 pillars - incremental and disruptive innovation, innovation perceived by the customer and innovation applied to management.




  • August

    Events - August 2018

    LAUNCHING RANKING BRAZILIAN NOVAREJO

    A meeting of leaderships of the retail, specialists and opinion-makers to reverberate the most complete data set and analyses of our retail







    Studies and Research – August 2018

    Ranking Brazilian NOVAREJO

    The most complete and analytical of the national retail. A rigorous and complete piece of work carried out under the technical coordination of the Centro de Inteligência Padrão - CIP - in partnership with the Serasa Experian and Insper.

    GTransforming Generation II - The new generations are rewriting the way to live - consuming, relating, voting, investing, acquiring, dreaming, traveling, understanding. How to deal with a mindset that guides consumers who search maturity without wanting to suffer adulthood pains?




    Young Transformers II

    One special clipping focused on the behavior of the after-consumer and a new vision of the world, of society, market, consumption and behavior.




  • September

    Events - September 2018

    September 3 - Monday from 07:00 pm to 11:00 pm

    CONAREC Awards

    CONAREC Awards is the most important recognition to the best operations of contact center, its contracting companies, technology suppliers and professionals of the sector in the country, and occurs at the time of the event that marks the opening of CONAREC, the biggest event of relationship with customers of the world. In 2018, the prize comes to its 5th edition with a great innovation: the evaluation of customers’ journeys from companies of several segments.

    A closed event, only for guests.

    Place: Hotel Transamérica - Avenida das Nações Unidas, 18.591 – Santo Amaro - São Paulo – SP







    September 4 and 5 - Tuesday and Wednesday from 8:30 am to 06:00 pm

    CONAREC

    The event for executives and leaderships that search innovation, ideas and inspiration to improve their relationship with customers. The National Congress of the Company-Customer Relations is the greatest and most important event of relationship with customers in the world. It comprises two days of discussions, debates and generation of knowledge on the main trends of the corporate world from unheard of points of view.

    Theme: Unmasking the After-consumer: the inevitable transformation

    Place: Hotel Transamérica - Avenida das Nações Unidas, 18.591 – Santo Amaro - São Paulo – SP









    Studies and Research – September 2018

    The Sector of Relationship in Perspective






    Reminders - September 2018

    September 3 - MONDAY

    Consumidor Moderno Prize of Excellence in Customer Services 2018 – Beginning of Registrations



    September 11 - Monday

    Brazilian Yearbook of Relationship with Customers 2017



    Anniversary NOVAREJO - 10 years


  • October

    Events - October 2018

    Date: October 13 to 17, 2018 - Friday to Thursday

    Consumidor Moderno Experience Summit – 7th edition

    Every year, Grupo Padrão gathers a delegation of distinguished executives to participate of this exclusive and personalized event, carried out in a privileged place abroad. During five days, the professionals participate of intense networking, moments of informality and exclusive workshops, carried out in partnership with great schools and local consultants.

    A closed event, only for guests.

    Place: Madrid - Spain






    Studies and Research – October 2018

    More Value Produced - Reputation Index - Performance Index



  • November

    Events - November 2018

    Date: to be defined

    Best Companies To Work GPTW NOVAREJO – 5th edition

    The annual recognition of NOVAREJO platform in partnership with the Great Place to Work® that recognizes the companies that really value their employees and promote an excellent work environment.

    Place: to be defined






    Studies and Research – November 2018

    SCENARIO OF SACS IN BRAZIL

    A mapping of the quality of consumers’ services in Brazil, with analyses in the several channels, evolution history and comments of the companies.







    Reminders - November 2018

    Brazilian SAC Guide

    The only publication in the market that gathers all the contact points of thousands of companies of more than 50 segments including telephone, email, chats, ombudsman, sites and social media - (Edition 2019 - circulation along with the November edition of magazine Consumidor Moderno). And a digital environment that gathers all the contact points and interaction with the consumers.




  • December

    Events - December 2018

    December 12 – Wednesday, from 08:30 am to 12:00 pm

    Companies that are mostly respectful to the consumer

    The only study in the Brazilian market that assesses the evolution of the respect that companies devote to their consumers. An initiative that, since 2003, highlights the importance of the variable “respect” for the consumers. The study includes the evaluation of attributes and comments collected from thousands of consumers, by means of interactions kept with the companies involved, throughout the year. This year, the study promises to bring new attributes that make up the respect perception.
    A closed event, only for guests.

    Place: Hotel Renaissance – Alameda Santos, 2.233 – Cerqueira César – São Paulo – SP